Return Policy and Exchanges
Sasha's Kiddie Products honors a 30 day money back guarantee policy. If for any reason you, the customer, are not satisfied with your purchase, you may return your purchase. All you have to do is call our customer service department within 30 DAYS of receipt of your package. Our customer service department can be reached at 818-595-1796 ( 8am to 6 pm Pacific Time). They will assign you a Return Authorization Number (RAN ) for your return package. Packages without RAN's WILL NOT be accepted. Please understand that we can only accept items for return or exchange that are in their original/resalable condition, and that have received a RAN. You will have 45 DAYS upon receipt of the product to send it back to us. We will refund 100% of the purchase price of the item(s) only. Shipping costs ARE Not refundable. Return shipping costs are the responsibility of the customer. IF AN ITEM IS NOT RETURNED IN ITS ORIGINAL PACKAGING A 25% restocking fee will apply. If for any reason you order the wrong product for your needs, the same procedure applies as in our return policy. We will exchange the wrong product for the correct one, and will adjust the price accordingly.